Returns & Exchanges

Returns Processing

Fashion Forward will gladly accept unworn, unwashed, or defective merchandise for return within 7 days from the date on which you received your package.

If you are not satisfied with your purchase, simply send back the item along with the invoice and filled out Return Form to us for the refund. Customers are responsible for all return shipping charges*. Once we receive your package, you will receive a refund for the amount paid for the returned item back to the original method of payment. The charged shipping fee is not refundable. Please indicate what items you’d like to return by filling out the Return Form at the bottom of this page. Please review the information to determine which return method works best for you. Note that your invoice and Return Form must be included in the package for your return to be processed. We will notify you with an email confirming that your return has been processed. You may also check the status of your return by logging into your account and viewing your order history. 
Your refund will be credited back to the original method of payment used to make the purchase.

We reserve the right to refuse the return and refund the account if the original tags are not attached or the item appears to have been worn or laundered.

*For defective merchandise, refer to our damaged products policy.

**Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). 
Original shipping charges are non-refundable.

***When purchasing through PayPal, three days will be given for your payment to process. If the order is pending for three or more days, the entire order will be cancelled.

Final Sales

All Final Sale items, Jewelry, Lingerie, and Footwear are final sale and cannot be returned, exchanged or refunded.

Store/Web Return Policy

Merchandise (except Final Sale items) purchased online can only be returned through Website Returns Center for a refund. Exchange or store credit cannot be issued at Fashion Forward Store locations.

  • We cannot accept items purchased from Fashion Forward Pop Up Store or Pangaea Outpost at our website Returns Center.
  • Please note that store credits issued in store cannot be used on our online website.

Damaged/Wrong Products

Mistakes can happen so if you receive an item that is defective, damaged or if we sent you the wrong product, please return the merchandise within 7 days from the shipped date to our office address listed on the invoice. For detailed questions please email us at FashionforwardSanDiego.com

For damaged products, contact us immediately at FashionforwardSanDiego.com. We will send you a pre-paid shipping label that you can tape on to your original box and packaging materials which you received. In your return package, include the invoice and Return Form (pdf link at the bottom of the page) along with your item(s). All tags must remain attached. If the item is not available for exchange, you will receive a full refund back to 
your original form of payment used to make your purchase online. 
If the item is available, we will gladly make an exchange of the same style and size with free shipping. We reserve the right to refuse the return and refund the account if the original tags are not attached or the item appears to have been worn or laundered.

Cancellations

You can cancel orders by emailing us at FashionForwardsandiego.com . Orders that have already been processed and sent out from the main office cannot be cancelled.

When purchasing through PayPal, three days will be given for your payment to process. If the order is pending for three or more days, the entire order will be cancelled.

Instructions

Please follow the shipping instructions carefully and for further questions email us at FashionForwardSanDiego.com
1. Get your Return Form Ready
– Download the Return Form below. Indicate what items you’d like to return/exchange/claim as damaged by filling out the form.
– Review the information on this page to determine which return method works best for you.

2. Prepare Shipping Method
– Please return your items back to us at the address below or address listed on the form by using any trackable/insured shipping method, based on your choice.
Fashion Forward San Diego, PO BOX…. Encinitas, CA 92024

3. Prepare Your Package
– Include your completed Return Form and the invoice in its original package if possible.

4. Ship it
– Options for sending your package:
USPS(U.S. Postal Service): Drop off at your nearest post office.
Download: Return Form

5. Using the pre-paid return label
Your package will include a pre-paid, pre-addressed return label. No postage is required.
Please note: -$5.95 per returned package will be deducted from your refund when using the pre-paid label.

Affix the pre-paid label to the package, drop it in the mail, give it to your postal carrier, or take it to any authorized USPS facility.
………………………………………………………………………………………..
Once we have received your package and your return has been processed, we will notify you via email. Refunds will be made in the original form of payment. Returns will be processed within 14 business days after we receive the delivery. Refunds will be returned as soon as we receive the delivery. Please note, that your banking institution may require additional days (3-5 business days) to process and post transaction to your account once information is received from us.

Terms & Conditions

o Return will be processed within 5-10 business days upon receipt of the package.
o We inspect all Returns and reserve the right to deny or refuse a full refund based on the returned condition.
o The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.
o If you receive a defective or wrong item, please email us at FashionForwardSanDiego.com
o Returns that don’t meet our return policy, including return instruction, are subject to delayed processing times, 30% restocking fee, or denial.
o You will receive an e-mail confirmation once your Return has been processed.
o By purchasing from FashionFashionSanDiego.com, you accept these terms and conditions.

THANKS FOR SHOPPING AT FASHION FORWARD SAN DIEGO.COM!